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Learn how write-off decisions are made in South Africa, how settlements are calculated, paperwork to expect, and practical options for damaged vehicles.
The write-off settlement process in South Africa refers to how insurers assess a vehicle after an accident or severe damage and decide whether repair is economic or whether to declare the vehicle a total loss (written off). A write-off can be a statutory or insurance decision based on repair cost vs market value, safety, and legal requirements. Understanding the steps and your options helps you protect value, manage paperwork and choose the best path for repair, sale or salvage disposal.
Insurers typically compare estimated repair costs plus any legal/administrative costs against the vehicle's market value. While insurers use internal thresholds (often a percentage of market value), South African practice varies by insurer and policy wording. Safety and structural damage (e.g., chassis, flood or fire) often push a vehicle toward write-off classification even if some repairs are technically possible.
| Scenario | Typical outcome |
|---|---|
| Repair cost < 50% of market value | Usually repaired and returned to owner (policy limits apply) |
| Repair cost 50%-75% of market value | Often repaired depending on structural/safety assessment |
| Repair cost > 75% of market value or structural/flood/fire damage | Likely declared a write-off and settled in cash |
Note: Percentages above are illustrative based on common industry practice and may differ by insurer and policy. Always check your specific policy wording for thresholds and exclusions.
Deciding whether to accept an insurer's write-off settlement or to pursue repair (or sell privately) depends on financial, safety and practical factors. Consider the following:
If a 2014 vehicle has an insurer ACV of R120,000 and repair estimates total R90,000, the insurer may regard this as a write-off depending on their threshold and the damage type. If you accept the write-off settlement, the insurer pays the agreed ACV less any excess and settles the policy. If the vehicle is financed, the payout often goes to the finance house first, with any balance to the owner.
The operational steps below outline a common insurer process after a claim is lodged for a materially damaged vehicle in South Africa.
Notify your insurer promptly. The insurer arranges an assessor who inspects the vehicle and estimates repair costs and pre-accident market value.
The assessor uses market data, comparable sales and condition reports to determine ACV. The insurer compares repair estimates to ACV and decides whether to repair or write-off.
If declared a write-off, the insurer issues a settlement offer detailing deductions (policy excess, salvage retention, outstanding finance). You receive documents to transfer ownership or accept payment. If you retain the salvage, the payout is usually reduced by the salvage value.
Once you accept, the insurer pays the agreed amount (subject to finance settlement). The insurer or you arrange transfer/deregistration depending on whether the insurer retains the salvage. For vehicles kept by the owner, ensure correct deregistration procedures and note any branding requirements on the vehicle record.
Insurers may sell salvage to the market. Owners who keep salvage can sell to specialist buyers - for example, services that buy non-running and damaged vehicles nationwide, handle towing and paperwork, and provide cash offers for salvage vehicles.
Settlement of a written-off vehicle in South Africa triggers a number of legal and administrative steps. Knowing these helps protect you from late liabilities and ensures compliance.
If the insurer takes the vehicle, they will usually handle transfer or deregistration. If you keep the vehicle, you must ensure transfer of ownership is correctly recorded at the registering authority and that any necessary rebranding (e.g., salvage or written-off status) is disclosed when required.
For financed vehicles the settlement process often involves the lender. The insurer typically pays the finance house to clear the outstanding balance, and any surplus is paid to the vehicle owner. Confirm with your finance provider and request clear statements for settlement amounts.
A written-off or salvaged vehicle may receive a brand in records indicating prior damage. If you intend to repair and re-register the vehicle, you must ensure repairs meet legal and roadworthy standards, and disclose the brand if required by the registering authority.
| Damage type | Likely impact on settlement |
|---|---|
| Structural/chassis damage | High likelihood of write-off due to safety concerns |
| Flood damage | Often treated as total loss because electrical and corrosion issues are extensive |
| Fire damage | Usually write-off due to safety and repair uncertainty |
| Superficial body damage | Often repairable if costs are reasonable relative to ACV |
After insurer collection or once you receive the settlement, ensure that all paperwork (transfer, deregistration, finance settlement) is completed and that you retain copies. If you sell the damaged vehicle privately or to a salvage buyer, use reputable buyers who operate nationwide and provide clear payment and towing arrangements.
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Disclaimer: This content is for educational purposes only. Product availability, pricing, and specifications are subject to change. Always verify current details on the retailer's website before making a purchase. We may earn affiliate commissions from qualifying purchases.
Get answers to common questions about Legal And Paperwork
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Not bad
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The deal was streit forward. From tshidi mashangoane
Verified customerDealt with a lady by the name of Tshidi. She was great from the onset. Process was done via WhatsApp and her responses were always on time. I apprecia...
Aneese was amazing. He responds in no time and never keeps you waiting. He was willing to go the extra mile for us. I’d recommend Sell Your Damaged Ca...
Everything that was said,happen exactly like that.
Verified customerI dealt with a guy called John. I sold my bakie that was a write off. He got me the best quote possible went extremely fast without a lot of Hassel. ...
I would like to thank Mr. Anees Mayet for his professional manner in which we successfully conducted business. It is a quick and hassle free way to se...
Confirmation Message *Business Name:* Sell Your Damaged Car *Review:* The consultant was as responsive as could be and very helpful, even helping v...
Super easy, Johan explained everything that he needed from me. Collection was on time and very efficient. Payment once confirmed was on time . Thank y...
Very easy and fast,no hassle
Verified customerJohan was very professional and the service was amazing.
Verified customerTshidi Mashangaone she explained everything that I wanted to know about your sell your damaged car and we managed to make a deal that didn't even too...
Johan made the process seamless and easy and conducted the transaction professionally- Thank you! It might be worth considering real-time payments to ...
I dealt with a Gentleman called Cleavon and I am amazed at his service, as a service man myself I could believe his patience when I had to wait for my...
Worked with a buyer called Joshua who was extremely professional and helpful. The process of selling my damaged vehicle was quick and painless. Very h...
Excellent and professional service, within a day after processing documentations the vehicle was collected. The next day, the money was in my bank acc...
Their service was excellent. Abdul did a great job. We are very happy with everything
Verified customerIt was quick and painless, Anees was very professional, great service.
Verified customerAwesome service, reliable, friendly and quick payment
Verified customerFriendly and quick
Verified customerCleavon was a very friendly and expedient consultant. The sale process was very swift and the car was collected the same day. Cleavon was happy to of...
Johan was really professional dealing with me.Always responded either by phone or WhatsApp. To my questions.Thank you Johan for upholding the culture ...
I loaded all the information. Got a quick and professional response. The whole deal was handled in three days.
Verified customerVery helpful and patient people to deal with. They even sent a towing truck to collect our non runner vehicle that they purchased. Was the only compan...
I got prompt and professional service. From initial consultation to final collection and payment.
Verified customerGood day, it was a hassle free transaction with friendly staff who assisted with no effort.
Verified customerAfter completion of information online, the sales consultant was very helpful to kick start the process which lasted only a day and the second one was...
I dealt with Josh and he was very helpful, definitely going the extra mile. He also did a great job keeping me informed every step of the process.
Verified customerI have sent a request to Sell Your Damaged Car and they reply in no time. I was contact by Tshidi.. She was very professional in helping me. I have s...
Tshidi was very helpful and I enjoyed the experience
Verified customerIts easy trustworthy process
Verified customerI was assisted by Cleavan Schubart at Auction Nation to sell my vehicle. Man, what an excellent service and customer experience I got!! Just to name a...
Very quick and very professional.
Verified customerI was assisted by ubdull cool and always willing to assist and helpful.
Verified customerThe sale of my damaged car took about 3 days, and the money was in my account in less than 24hours after the car was taken. I'm happy with the servi...
They so fast and absolutely give you the great feedback of the vehicle ??
Verified customerThe process was smooth and quick. Joshua gave me great service and kept me in the loop throughout. To top it off, funds reflected even sooner than exp...
Ek het my 2011 Kia Cerato met ongeluk skade aan Hulle verkoop. Die span het my die hele tyd op datum gehou van wat gebeur wanneer! Beste diens ooit!
Verified customerI was assisted by the lady Tshidi Mashangaone to sell my Damaged Nissan NP200, the service was excellent, the Agent was friendly,helpful, and fast.. ...
All I can say is Tshidi gave us the best customer experience throughout the entire experience!!!! Both hubby and I got assisted by her with our car.
Verified customerExcellent service from Johan Bouwer. From start to finish kept me up to date regarding the transaction
Verified customerWas very pleased with the service
Verified customerI love the quick service. The payment took a while but I was always assured by Joshua. I can easily recommend your services. Thanks
Verified customerWe recently used their services to get rid of a vehicle with engine faults, the team guided us through the process. I being suspicious of all transact...
Very kind lady who assisted me. Quick, easy to understand and very friendly. Will recommend her to anyone who wants yo sell their damaged cars.
Verified customerThe service I received from sell your damaged car was excellent.I recently sold my vehicle to sell your damaged car thanks to Cleavan for his excelle...
The lady I dealt with, Tshidi, was very patient with me as I had no idea how this process worked. She also answered my messages within a few minutes. ...
Sold a non-runner to SYDC. Was concerned about the 24-48hrs payment delay after they tow the car away but Joshua Murray explained the process and I wa...
I just to thank Auction Nation for the great service they have rendered to me.I have been keeping my damaged car for about a year after tragedy accide...
Very efficient, professional and friendly service
Verified customerI had to get rid of my s**** car .joshua was more than helpfull to help .he made the process easy and smooth no problems or issues . Big shout to josh...
Everything was settled hassle-free and with assistance where needed. Thank you Joshua for excellent service, I will definitely recommend you to my fam...
The entire process from first contact to payment took 5 days. Very efficient.
Verified customerBaie goeie diens ontvang van Alicia, van begin tot einde. Geld oorbetaal soos belowe. Dankie.
Verified customerI was assisted by Tshidi, nice lady and very efficient. We did a great deal
Verified customerI really appreciated how Tshidi Mashangoane used check-ins to keep me up to date on the project of selling. It helped me consider our offer, and I’m e...
I sold my gamaged merc 230d monatic. The process was super and the payment i received in less than 3 days. They are straight forwad and keep their p...
I sold 2 damaged cars to Sell Your Damaged Car in January and March 2023 and received excellent service from Tshidi Mashangoane. She explained the pr...
I was assisted by Johan who was excellent and assisted me very well in service me when I was selling my car
Verified customerMy first dealing with these guys and I was impressed with their service and attitude. They bought my s**** car and paid me as promised and came to col...
I got exceptional service from Tshidi Mashangoane. The damaged car was fetched the same I accepted the offer. Thank you Tshidi
Verified customerThank you, Auction Nation, for handling my sale transaction quickly and professionally. Shout out to Faith Mauchaza for walking me through the whole p...
It has been a pleasure dealing with Tshidi Mashangoane . Very professional , friendly and helpful. Tshidi guided me through the whole process from sta...
I had an old damaged car that I wanted to get rid of. I interacted with Abdala who was quite professional and extremely patient. The quote seemed pret...
I received excellent customer service from Alicia the Sales Consultant. She guided me through the process, provided me with all the requirements and ...
After filling in their online form, I got a response on whatsapp within minutes with a consultant who stuck with me from start to end. Abdul was very ...
The whole experience of selling my car was so easy and efficient. I highly recommend.
Verified customerDealt with Tshidi who was very efficient,prompt to respond to my questions and always courteous.All time frames set were achieved and in some cases so...
Did what they said they would do. Josh was very good. Happy all round.
Verified customerI was not sure if this would work, but Alicia walked me through every step of the way. Alicia made the whole process of agreeing a price, doing the pa...
I dealt with Alicia from Sell your damaged car. What a superstar. From the start to the finish, she was on top of her game. Her requests were clear an...
I've driven my 2005 Porsche Boxster for eight happy years. But about three years ago the second gear wouldn't engage so I changed from 1st to 3rd with...
<div>I had the privilege of dealing with Alicia Coetzer at Auction Nation. What an experience; I am 72 years old and have had he car for 11 years. The...
I contacted them via their website and within shortly thereafter the instructions were sent via Whatsapp. Both vehicles were sorted out quickly and ef...
Shout out to Alicia from Auction Nation for a great service!!!!!!!!!!!!!!
Verified customerExcellent assistance by Alicia.
Verified customer
