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Practical pre-inspection guidelines for claims in South Africa: what inspectors check, required paperwork, tables comparing repair costs and typical impacts, and next steps after assessment.
VIN, licence disc, ID, photos and service history speed inspections.
Multiple angles and close-ups help assessors distinguish new and old damage.
Repair, insurer settlement or sale - choose based on cost, safety and value.
A pre-inspection is often the insurer's first formal check of a damaged vehicle before a claim is approved or a repair authorised. For South African vehicle owners, being prepared can reduce delays, avoid disputed items and protect your entitlement under the policy. These pre-inspection guidelines for claims South Africa explain what inspectors commonly look for, what documentation to have ready, and practical steps to present your vehicle clearly and accurately.
Note: Insurers vary in their processes. Some will send an independent assessor, others use in-house teams or approved repairers. Knowing the typical checklist helps you avoid common delays.
After a pre-inspection you may be advised to proceed with insurance repair, or the assessor may declare the vehicle a total loss/write-off. The decision to repair or to sell depends on costs, safety and time. For owners considering alternatives to repair - for example when repair estimates exceed market value - a sale to a specialist buyer can be a practical option. Learn more about selling damaged vehicles on our Sell Damaged Cars page.
Understanding the flow reduces friction. Typical steps you will encounter in South Africa:
If you are planning alternatives to repair (for example selling a non-running vehicle), prepare the same documentation used for claims - photos, proof of ownership and a clear description of damage. Our About / How it works page explains how transparent offers are formed and why clear evidence is essential.
Before the inspector arrives, gather these documents and details to speed up the claim: vehicle registration papers/licence disc, ID/passport of the registered owner, proof of insurance/policy number, photos of the scene (if applicable), and any RFQ or repair estimates already obtained. If the vehicle is financed, notify the finance provider - many policies require consent or settlement through the lender. If you plan to sell instead of repair, make sure outstanding finance is disclosed; we can guide you through settlement and collection when you follow our Sell Non-Running Car process described on the Sell Non-Running Car page.
Preparation improves outcomes. These practical tips reflect common assessor checks and South African field experience:
| Repair cost (estimate) | Typical impact on market value | Consideration |
|---|---|---|
| R5,000 - R20,000 | Minor; value largely retained | Cosmetic and small mechanical repairs often make economic sense |
| R20,000 - R60,000 | Significant; may reduce resaleability | Compare repair quote vs market value before approving |
| Over R60,000 | Likely to approach total loss | Consider replacement, settlement or sale options |
| Damage type | Typical assessor focus | Effect on offers/repair decision |
|---|---|---|
| Cosmetic (bumpers, paint) | Extent & quality of finish | Lower impact; often repaired |
| Structural (frame, chassis) | Proof of structural integrity and certified repair | High impact; may lead to write-off |
| Mechanical (engine, gearbox) | Cause of failure and repair feasibility | Depends on cost vs value; non-running status matters |
| Flood / water | Internal corrosion risk, electrics | High scrutiny; may affect insurability |
If a vehicle is collected by a repairer or salvage buyer, ensure you receive a written settlement or transfer receipt. For insurer settlements, check whether the payment includes outstanding finance settlement. If you choose to sell rather than repair, a trusted buyer will handle paperwork such as deregistration and towing - details of our online valuation and collection service are outlined on the homepage. Always retain copies of the assessor report, settlement letter and proof of transfer for your records.
A 2014 mid-range sedan assessed after a collision shows front structural damage. Repair estimate: R48,000. Market value pre-accident: ~R120,000. Insurer assessment may consider repair vs write-off; if repaired, certified structural work is required. If owner prefers to sell instead, disclosing assessor findings and providing documentation speeds up offers and collection.
These sources provide regulatory and consumer guidance relevant to pre-inspections and claims in South Africa. Figures and ranges are illustrative and depend on make, model and local market conditions; R amounts are presented as typical estimates for context, not guarantees.
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They were very professional.
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Not bad
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Joshua was precise and helpful.
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The deal was streit forward. From tshidi mashangoane
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Everything that was said,happen exactly like that.
Verified customerI dealt with a guy called John. I sold my bakie that was a write off. He got me the best quote possible went extremely fast without a lot of Hassel. ...
I would like to thank Mr. Anees Mayet for his professional manner in which we successfully conducted business. It is a quick and hassle free way to se...
Confirmation Message *Business Name:* Sell Your Damaged Car *Review:* The consultant was as responsive as could be and very helpful, even helping v...
Super easy, Johan explained everything that he needed from me. Collection was on time and very efficient. Payment once confirmed was on time . Thank y...
Very easy and fast,no hassle
Verified customerJohan was very professional and the service was amazing.
Verified customerTshidi Mashangaone she explained everything that I wanted to know about your sell your damaged car and we managed to make a deal that didn't even too...
Johan made the process seamless and easy and conducted the transaction professionally- Thank you! It might be worth considering real-time payments to ...
I dealt with a Gentleman called Cleavon and I am amazed at his service, as a service man myself I could believe his patience when I had to wait for my...
Worked with a buyer called Joshua who was extremely professional and helpful. The process of selling my damaged vehicle was quick and painless. Very h...
Excellent and professional service, within a day after processing documentations the vehicle was collected. The next day, the money was in my bank acc...
Their service was excellent. Abdul did a great job. We are very happy with everything
Verified customerIt was quick and painless, Anees was very professional, great service.
Verified customerAwesome service, reliable, friendly and quick payment
Verified customerFriendly and quick
Verified customerCleavon was a very friendly and expedient consultant. The sale process was very swift and the car was collected the same day. Cleavon was happy to of...
Johan was really professional dealing with me.Always responded either by phone or WhatsApp. To my questions.Thank you Johan for upholding the culture ...
I loaded all the information. Got a quick and professional response. The whole deal was handled in three days.
Verified customerVery helpful and patient people to deal with. They even sent a towing truck to collect our non runner vehicle that they purchased. Was the only compan...
I got prompt and professional service. From initial consultation to final collection and payment.
Verified customerGood day, it was a hassle free transaction with friendly staff who assisted with no effort.
Verified customerAfter completion of information online, the sales consultant was very helpful to kick start the process which lasted only a day and the second one was...
I dealt with Josh and he was very helpful, definitely going the extra mile. He also did a great job keeping me informed every step of the process.
Verified customerI have sent a request to Sell Your Damaged Car and they reply in no time. I was contact by Tshidi.. She was very professional in helping me. I have s...
Tshidi was very helpful and I enjoyed the experience
Verified customerIts easy trustworthy process
Verified customerI was assisted by Cleavan Schubart at Auction Nation to sell my vehicle. Man, what an excellent service and customer experience I got!! Just to name a...
Very quick and very professional.
Verified customerI was assisted by ubdull cool and always willing to assist and helpful.
Verified customerThe sale of my damaged car took about 3 days, and the money was in my account in less than 24hours after the car was taken. I'm happy with the servi...
They so fast and absolutely give you the great feedback of the vehicle ??
Verified customerThe process was smooth and quick. Joshua gave me great service and kept me in the loop throughout. To top it off, funds reflected even sooner than exp...
Ek het my 2011 Kia Cerato met ongeluk skade aan Hulle verkoop. Die span het my die hele tyd op datum gehou van wat gebeur wanneer! Beste diens ooit!
Verified customerI was assisted by the lady Tshidi Mashangaone to sell my Damaged Nissan NP200, the service was excellent, the Agent was friendly,helpful, and fast.. ...
All I can say is Tshidi gave us the best customer experience throughout the entire experience!!!! Both hubby and I got assisted by her with our car.
Verified customerExcellent service from Johan Bouwer. From start to finish kept me up to date regarding the transaction
Verified customerWas very pleased with the service
Verified customerI love the quick service. The payment took a while but I was always assured by Joshua. I can easily recommend your services. Thanks
Verified customerWe recently used their services to get rid of a vehicle with engine faults, the team guided us through the process. I being suspicious of all transact...
Very kind lady who assisted me. Quick, easy to understand and very friendly. Will recommend her to anyone who wants yo sell their damaged cars.
Verified customerThe service I received from sell your damaged car was excellent.I recently sold my vehicle to sell your damaged car thanks to Cleavan for his excelle...
The lady I dealt with, Tshidi, was very patient with me as I had no idea how this process worked. She also answered my messages within a few minutes. ...
Sold a non-runner to SYDC. Was concerned about the 24-48hrs payment delay after they tow the car away but Joshua Murray explained the process and I wa...
I just to thank Auction Nation for the great service they have rendered to me.I have been keeping my damaged car for about a year after tragedy accide...
Very efficient, professional and friendly service
Verified customerI had to get rid of my s**** car .joshua was more than helpfull to help .he made the process easy and smooth no problems or issues . Big shout to josh...
Everything was settled hassle-free and with assistance where needed. Thank you Joshua for excellent service, I will definitely recommend you to my fam...
The entire process from first contact to payment took 5 days. Very efficient.
Verified customerBaie goeie diens ontvang van Alicia, van begin tot einde. Geld oorbetaal soos belowe. Dankie.
Verified customerI was assisted by Tshidi, nice lady and very efficient. We did a great deal
Verified customerI really appreciated how Tshidi Mashangoane used check-ins to keep me up to date on the project of selling. It helped me consider our offer, and I’m e...
I sold my gamaged merc 230d monatic. The process was super and the payment i received in less than 3 days. They are straight forwad and keep their p...
I sold 2 damaged cars to Sell Your Damaged Car in January and March 2023 and received excellent service from Tshidi Mashangoane. She explained the pr...
I was assisted by Johan who was excellent and assisted me very well in service me when I was selling my car
Verified customerMy first dealing with these guys and I was impressed with their service and attitude. They bought my s**** car and paid me as promised and came to col...
I got exceptional service from Tshidi Mashangoane. The damaged car was fetched the same I accepted the offer. Thank you Tshidi
Verified customerThank you, Auction Nation, for handling my sale transaction quickly and professionally. Shout out to Faith Mauchaza for walking me through the whole p...
It has been a pleasure dealing with Tshidi Mashangoane . Very professional , friendly and helpful. Tshidi guided me through the whole process from sta...
I had an old damaged car that I wanted to get rid of. I interacted with Abdala who was quite professional and extremely patient. The quote seemed pret...
I received excellent customer service from Alicia the Sales Consultant. She guided me through the process, provided me with all the requirements and ...
After filling in their online form, I got a response on whatsapp within minutes with a consultant who stuck with me from start to end. Abdul was very ...
The whole experience of selling my car was so easy and efficient. I highly recommend.
Verified customerDealt with Tshidi who was very efficient,prompt to respond to my questions and always courteous.All time frames set were achieved and in some cases so...
Did what they said they would do. Josh was very good. Happy all round.
Verified customerI was not sure if this would work, but Alicia walked me through every step of the way. Alicia made the whole process of agreeing a price, doing the pa...
I dealt with Alicia from Sell your damaged car. What a superstar. From the start to the finish, she was on top of her game. Her requests were clear an...
I've driven my 2005 Porsche Boxster for eight happy years. But about three years ago the second gear wouldn't engage so I changed from 1st to 3rd with...
<div>I had the privilege of dealing with Alicia Coetzer at Auction Nation. What an experience; I am 72 years old and have had he car for 11 years. The...
I contacted them via their website and within shortly thereafter the instructions were sent via Whatsapp. Both vehicles were sorted out quickly and ef...
Shout out to Alicia from Auction Nation for a great service!!!!!!!!!!!!!!
Verified customerExcellent assistance by Alicia.
Verified customer
