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Learn who pays towing after hail damage in South Africa, expected cost ranges, insurer procedures and options if repair is uneconomic.
Comprehensive policies often cover authorised towing; third-party rarely does.
City tows R350-R850; long-distance tows R1,800-R5,000+, estimates vary.
If repairs are costly, consider selling to a buyer who handles towing and paperwork.
When a vehicle suffers hail damage, owners commonly ask whether their insurer will cover towing and how much that towing will cost. Coverage depends on your policy wording (comprehensive vs third-party), where the vehicle is located, and whether emergency towing was required to prevent further loss. This guide explains the typical cost range for towing in South Africa, how insurers usually handle claims for hail-damaged cars, and practical options if you prefer to sell rather than repair.
If you have comprehensive cover, insurers often include emergency towing or authorised towing to an approved repairer as part of the claim. Policies vary: some include limited towing cover (for example up to a specified kilometre limit or monetary cap) while others authorise towing only when a vehicle is unsafe to drive. With third-party or third-party, fire & theft cover, towing after hail is less likely to be covered unless you specifically bought add-on roadside assistance.
Independent tow operators and service providers charge based on distance, vehicle size, time of day and access. Typical examples (estimates):
| Service | Typical cost (estimate, R) | Notes |
|---|---|---|
| City tow (0-15 km) | 350-850 | Depends on traffic, ease of access |
| Regional tow (15-75 km) | 850-1,800 | May include waiting or recovery fees |
| Long-distance (>75 km) | 1,800-5,000+ | Often charged per kilometre; includes fuel surcharge |
Practical note: insurers will usually instruct or approve a tow operator. If you arrange private towing without pre-authorisation, you may need to pay up front and seek reimbursement, which is subject to policy terms and may be limited.
Severe hail damage can be costly to repair, and in some cases the repair cost approaches or exceeds the vehicle’s market value. For owners in Johannesburg, Cape Town or Durban dealing with extensive panel, glass and paint work, selling the vehicle for parts or salvage can be a practical alternative. If you prefer to avoid repair delays, towing logistics and excess payments, explore options to sell a damaged car directly rather than completing a lengthy insurance repair process.
Learn more about options for non-running vehicles on our Sell Non-Running Car page and see how selling can remove towing and storage headaches.
A typical sequence after hail damage is: report the incident to your insurer, provide photos and location, await approval for an assessor or authorised tow, and then have the vehicle moved to an approved repairer or secure yard. Response times vary - urban areas often see faster same-day or next-day service; rural or remote locations may take longer and incur higher towing rates.
When you claim, insurers require accurate documentation: a completed claim form, photos of damage, proof of insurance, and a police report only if required by your specific policy or if there are third-party injuries. Keep receipts for any emergency expenses you pay out of pocket. If your vehicle is financed, notify the finance company since settlement or repairs may need their approval.
The following table gives rough examples of how repair investment can affect retained market value; figures are illustrative and South Africa-specific estimates in R, actuals depend on vehicle model and condition.
| Extent of hail damage | Estimated repair cost (R) | Typical retained market value after repair |
|---|---|---|
| Minor dents & window chips | 2,500-15,000 | 90-98% of pre-damage value |
| Widespread panel & paint work | 15,000-60,000 | 70-90% of pre-damage value |
| Structural, glass & electronics affected | 60,000+ | May be classed as total loss / salvage |
| Damage type | Typical impact on offers |
|---|---|
| Cosmetic dents only | Minor reduction; competitive offers possible |
| Multiple panels, paintwork | Moderate reduction; repair cost weighs on value |
| Glass, electronics, structural | Major reduction; vehicle may be classed salvage/written-off |
If towed to an insurer-approved repairer, the assessor will confirm repair scope and cost estimate. If the vehicle is declared a total loss, the insurer will calculate settlement based on your policy terms and market value less any excess. If you choose to sell the damaged vehicle instead, reputable buyers can handle towing, deregistration and transfer paperwork on your behalf - reducing administrative burden and storage fees.
For a clear explanation of our process, including how we collect damaged vehicles nationwide and manage paperwork, see our About / How it works page. If you prefer to start with a valuation and avoid towing or repair logistics, our homepage explains the online submission process.
Towing costs after hail damage in South Africa vary by distance, urgency and location. Insurers commonly cover towing under comprehensive policies but check your policy limits, excesses and required approvals before arranging private towing. Where repair costs are high relative to market value, selling the damaged vehicle to a specialist buyer may reduce time, towing complexity and administration.
Need a tow? We got you
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Wondering how we calculate your car’s value? At Sell Your Damaged Car, we look at: Your car’s real condition, its salvage value, and the current market demand. It’s all about honesty, transparency, and fairness — that’s how we determine your offer.
Seasoned automotive specialists dedicated to helping you turn your damaged or non-running vehicle into cash fast and hassle-free.
Disclaimer: This content is for educational purposes only. Product availability, pricing, and specifications are subject to change. Always verify current details on the retailer's website before making a purchase. We may earn affiliate commissions from qualifying purchases.
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How long does it take to respond. I've been calling and no one respond
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Verified customerCleavon Schubart is a great consultant patient and easy to work with.
Verified customerWas serviced as I expected and paid as promised
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It was a quick, quality and very sincere as well as trustworthy experience
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They were very professional.
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Not bad
Verified customerEasy experience
Verified customer<div>In terms of service I will rate them 5 stars. But am not happy with the price offering I had. I just had to accept it because I needed cash badl...
Tshidi was very professional throughout the whole process, explained every step clearly. Car was collected on time as arranged and payment very prompt...
Quick and easy...
Verified customerJohan brouwer did a good service for me
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Clear communication and quick responses. Very friendly
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Verified customerDeciding to sell our car for s**** rather than fork out R150k to replace the engine (cracked piston on a Ford Ecosport a month out of warranty with no...
From the moment I started researching how to sell your damaged car, it seemed like it was going to be a stressful process… Turns out it’s just the opp...
I have received the best service ever From Tshidi Mashangoane . Everything happened as promised. Even the bank Notification
Verified customerJohan Bouwer assisted me with a seamless experience selling an old broken vehicle. I would highly reccomend getting in contact and asking for him if y...
Joshua was precise and helpful.
Verified customerThe process was quick and easy. I felt comfortable that I was dealing with an above board business. They tend to communicate almost exclusively with W...
The deal was streit forward. From tshidi mashangoane
Verified customerDealt with a lady by the name of Tshidi. She was great from the onset. Process was done via WhatsApp and her responses were always on time. I apprecia...
Aneese was amazing. He responds in no time and never keeps you waiting. He was willing to go the extra mile for us. I’d recommend Sell Your Damaged Ca...
Everything that was said,happen exactly like that.
Verified customerI dealt with a guy called John. I sold my bakie that was a write off. He got me the best quote possible went extremely fast without a lot of Hassel. ...
I would like to thank Mr. Anees Mayet for his professional manner in which we successfully conducted business. It is a quick and hassle free way to se...
Confirmation Message *Business Name:* Sell Your Damaged Car *Review:* The consultant was as responsive as could be and very helpful, even helping v...
Super easy, Johan explained everything that he needed from me. Collection was on time and very efficient. Payment once confirmed was on time . Thank y...
Very easy and fast,no hassle
Verified customerJohan was very professional and the service was amazing.
Verified customerTshidi Mashangaone she explained everything that I wanted to know about your sell your damaged car and we managed to make a deal that didn't even too...
Johan made the process seamless and easy and conducted the transaction professionally- Thank you! It might be worth considering real-time payments to ...
I dealt with a Gentleman called Cleavon and I am amazed at his service, as a service man myself I could believe his patience when I had to wait for my...
Worked with a buyer called Joshua who was extremely professional and helpful. The process of selling my damaged vehicle was quick and painless. Very h...
Excellent and professional service, within a day after processing documentations the vehicle was collected. The next day, the money was in my bank acc...
Their service was excellent. Abdul did a great job. We are very happy with everything
Verified customerIt was quick and painless, Anees was very professional, great service.
Verified customerAwesome service, reliable, friendly and quick payment
Verified customerFriendly and quick
Verified customerCleavon was a very friendly and expedient consultant. The sale process was very swift and the car was collected the same day. Cleavon was happy to of...
Johan was really professional dealing with me.Always responded either by phone or WhatsApp. To my questions.Thank you Johan for upholding the culture ...
I loaded all the information. Got a quick and professional response. The whole deal was handled in three days.
Verified customerVery helpful and patient people to deal with. They even sent a towing truck to collect our non runner vehicle that they purchased. Was the only compan...
I got prompt and professional service. From initial consultation to final collection and payment.
Verified customerGood day, it was a hassle free transaction with friendly staff who assisted with no effort.
Verified customerAfter completion of information online, the sales consultant was very helpful to kick start the process which lasted only a day and the second one was...
I dealt with Josh and he was very helpful, definitely going the extra mile. He also did a great job keeping me informed every step of the process.
Verified customerI have sent a request to Sell Your Damaged Car and they reply in no time. I was contact by Tshidi.. She was very professional in helping me. I have s...
Tshidi was very helpful and I enjoyed the experience
Verified customerIts easy trustworthy process
Verified customerI was assisted by Cleavan Schubart at Auction Nation to sell my vehicle. Man, what an excellent service and customer experience I got!! Just to name a...
Very quick and very professional.
Verified customerI was assisted by ubdull cool and always willing to assist and helpful.
Verified customerThe sale of my damaged car took about 3 days, and the money was in my account in less than 24hours after the car was taken. I'm happy with the servi...
They so fast and absolutely give you the great feedback of the vehicle ??
Verified customerThe process was smooth and quick. Joshua gave me great service and kept me in the loop throughout. To top it off, funds reflected even sooner than exp...
Ek het my 2011 Kia Cerato met ongeluk skade aan Hulle verkoop. Die span het my die hele tyd op datum gehou van wat gebeur wanneer! Beste diens ooit!
Verified customerI was assisted by the lady Tshidi Mashangaone to sell my Damaged Nissan NP200, the service was excellent, the Agent was friendly,helpful, and fast.. ...
All I can say is Tshidi gave us the best customer experience throughout the entire experience!!!! Both hubby and I got assisted by her with our car.
Verified customerExcellent service from Johan Bouwer. From start to finish kept me up to date regarding the transaction
Verified customerWas very pleased with the service
Verified customerI love the quick service. The payment took a while but I was always assured by Joshua. I can easily recommend your services. Thanks
Verified customerWe recently used their services to get rid of a vehicle with engine faults, the team guided us through the process. I being suspicious of all transact...
Very kind lady who assisted me. Quick, easy to understand and very friendly. Will recommend her to anyone who wants yo sell their damaged cars.
Verified customerThe service I received from sell your damaged car was excellent.I recently sold my vehicle to sell your damaged car thanks to Cleavan for his excelle...
The lady I dealt with, Tshidi, was very patient with me as I had no idea how this process worked. She also answered my messages within a few minutes. ...
Sold a non-runner to SYDC. Was concerned about the 24-48hrs payment delay after they tow the car away but Joshua Murray explained the process and I wa...
I just to thank Auction Nation for the great service they have rendered to me.I have been keeping my damaged car for about a year after tragedy accide...
Very efficient, professional and friendly service
Verified customerI had to get rid of my s**** car .joshua was more than helpfull to help .he made the process easy and smooth no problems or issues . Big shout to josh...
Everything was settled hassle-free and with assistance where needed. Thank you Joshua for excellent service, I will definitely recommend you to my fam...
The entire process from first contact to payment took 5 days. Very efficient.
Verified customerBaie goeie diens ontvang van Alicia, van begin tot einde. Geld oorbetaal soos belowe. Dankie.
Verified customerI was assisted by Tshidi, nice lady and very efficient. We did a great deal
Verified customerI really appreciated how Tshidi Mashangoane used check-ins to keep me up to date on the project of selling. It helped me consider our offer, and I’m e...
I sold my gamaged merc 230d monatic. The process was super and the payment i received in less than 3 days. They are straight forwad and keep their p...
I sold 2 damaged cars to Sell Your Damaged Car in January and March 2023 and received excellent service from Tshidi Mashangoane. She explained the pr...
I was assisted by Johan who was excellent and assisted me very well in service me when I was selling my car
Verified customerMy first dealing with these guys and I was impressed with their service and attitude. They bought my s**** car and paid me as promised and came to col...
I got exceptional service from Tshidi Mashangoane. The damaged car was fetched the same I accepted the offer. Thank you Tshidi
Verified customerThank you, Auction Nation, for handling my sale transaction quickly and professionally. Shout out to Faith Mauchaza for walking me through the whole p...
It has been a pleasure dealing with Tshidi Mashangoane . Very professional , friendly and helpful. Tshidi guided me through the whole process from sta...
I had an old damaged car that I wanted to get rid of. I interacted with Abdala who was quite professional and extremely patient. The quote seemed pret...
I received excellent customer service from Alicia the Sales Consultant. She guided me through the process, provided me with all the requirements and ...
After filling in their online form, I got a response on whatsapp within minutes with a consultant who stuck with me from start to end. Abdul was very ...
The whole experience of selling my car was so easy and efficient. I highly recommend.
Verified customerDealt with Tshidi who was very efficient,prompt to respond to my questions and always courteous.All time frames set were achieved and in some cases so...
Did what they said they would do. Josh was very good. Happy all round.
Verified customerI was not sure if this would work, but Alicia walked me through every step of the way. Alicia made the whole process of agreeing a price, doing the pa...
I dealt with Alicia from Sell your damaged car. What a superstar. From the start to the finish, she was on top of her game. Her requests were clear an...
I've driven my 2005 Porsche Boxster for eight happy years. But about three years ago the second gear wouldn't engage so I changed from 1st to 3rd with...
<div>I had the privilege of dealing with Alicia Coetzer at Auction Nation. What an experience; I am 72 years old and have had he car for 11 years. The...
I contacted them via their website and within shortly thereafter the instructions were sent via Whatsapp. Both vehicles were sorted out quickly and ef...
Shout out to Alicia from Auction Nation for a great service!!!!!!!!!!!!!!
Verified customerExcellent assistance by Alicia.
Verified customer
