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Understand how insurance settlements work for salvage cars in South Africa: retention vs surrender, paperwork, tips to maximise value and next steps.
How insurers assess total loss, retention options and salvage branding.
Compare insurer offers with independent repair quotes and admin costs.
Document damage, manage paperwork and consider specialist buyers for ease.
If your vehicle is declared a salvage or written-off by an insurer, the settlement process affects ownership, repair options and any subsequent sale. Understanding this helps you choose whether to accept the insurer’s offer, retain the vehicle, or sell to a specialist buyer.
When an insurer assesses a vehicle after an accident, flood, fire or other loss, they determine whether repairs are economic. If repair costs plus assessed diminished value exceed a threshold (or the vehicle is unsafe), the insurer may declare the vehicle a total loss or salvage. An insurance settlement typically pays the insured the assessed pre-loss market value less any applicable excess or finance outstanding. The insurer may then retain the vehicle and register it as salvage, or allow the owner to retain the vehicle in return for a reduced settlement amount.
Deciding whether to accept an insurance payout, repair the vehicle, or sell (privately or to a specialist buyer) depends on multiple factors: the insurer's settlement amount, repair estimates, ongoing reliability, potential deregistration or retitling costs, and resale prospects on the local market (Johannesburg, Cape Town, Durban and surrounding areas show varying demand for salvage parts and vehicles).
| Repair estimate (R) | Typical impact on retained vehicle value | When repair is often considered |
|---|---|---|
| R5,000 - R20,000 | Minor reduction; value largely retained | Structural intact, cosmetic/ panel repairs |
| R20,000 - R60,000 | Noticeable reduction; salvage branding may apply | Moderate accident damage, mechanical repairs |
| Above R60,000 | Large reduction; repair often uneconomic | Severe structural, flood or fire damage |
Figures above are illustrative ranges reflecting common repair estimates in South Africa and should be confirmed locally; R values are approximate and may vary by region and repairer. For a clearer picture of insurer methodology, see our company background and process overview on the About / How it works page and the service scope on our homepage.
The settlement workflow in South Africa generally follows these steps: an assessor inspects the vehicle, calculates repair costs and diminished market value, applies the policy excess and any outstanding finance, and then offers a settlement. You may be offered the option to keep the vehicle (retention) for a reduced payout, or surrender it to the insurer for full settlement.
After a settlement decision you must manage title transfer, deregistration (if required), outstanding finance settlement, and any salvage branding obligations. If you keep a written-off vehicle, some insurers require the vehicle be registered as a salvage or marked in syndication systems; provincial licensing authorities and the national registrar have rules that affect roadworthiness certification and transfer. If the vehicle is under finance, the lender’s consent is usually required before settlement funds are released.
| Damage type | Typical insurer view | Effect on settlement or offers |
|---|---|---|
| Minor panel/bumper damage | Repairable | Lower chance of write-off; settlement likely covers repairs |
| Structural/frame damage | High repair cost; safety concern | Often leads to write-off or salvage classification |
| Flood or water damage | Hidden/electrical issues possible | Significant settlement reduction; insurer may prefer salvage disposal |
| Fire damage | Severe, often total loss | High likelihood of write-off and surrender |
For information about selling damaged or non-running vehicles and how specialist buyers manage towing and paperwork, see our pages on Sell Damaged Cars and Sell Non-Running Car. These pages explain how free towing, paperwork handling and secure payment can simplify selling a retained salvage vehicle.
If you surrender the vehicle, the insurer or their appointed buyer will typically remove the vehicle, handle salvage sale or parts recovery, and complete required administrative updates. If you retain the vehicle and then sell it privately or to a buyer, ensure all deregistration and transfer paperwork is completed; unresolved finance or incorrect documentation can delay payment and transfer.
Specialist buyers operating nationwide in South Africa often provide free towing, handle deregistration and transfer administration, and pay promptly after collection. These services can be especially useful in major metros and surrounding regions such as Johannesburg, Cape Town and Durban, where salvage demand and logistics vary.
Example scenario (illustrative): a 2012 sedan has structural damage with repair estimates of R45,000 and a pre-loss market value of R120,000. After excess, diminished value, and inspector assessment, the insurer may offer a settlement reflecting that calculation. If you retain the vehicle, the insurer will reduce the payout to account for salvage value; alternatively surrendering it removes your responsibility for repairs and paperwork. Exact figures depend on policy terms, outstanding finance and assessor calculations.
This guide provides practical, experience-based context for insurance settlements and salvage vehicles in South Africa. Always consult your insurer policy documents and, where needed, seek independent repair estimates or legal advice for complex situations.
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Get answers to common questions about Legal And Paperwork
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How long does it take to respond. I've been calling and no one respond
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It was a quick, quality and very sincere as well as trustworthy experience
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Professional service from Johan and team; prompt and unambiguous. Great collection team as well, lead by Richard. Recommended.
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They were very professional.
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Not bad
Verified customerEasy experience
Verified customer<div>In terms of service I will rate them 5 stars. But am not happy with the price offering I had. I just had to accept it because I needed cash badl...
Tshidi was very professional throughout the whole process, explained every step clearly. Car was collected on time as arranged and payment very prompt...
Quick and easy...
Verified customerJohan brouwer did a good service for me
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Clear communication and quick responses. Very friendly
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From the moment I started researching how to sell your damaged car, it seemed like it was going to be a stressful process… Turns out it’s just the opp...
I have received the best service ever From Tshidi Mashangoane . Everything happened as promised. Even the bank Notification
Verified customerJohan Bouwer assisted me with a seamless experience selling an old broken vehicle. I would highly reccomend getting in contact and asking for him if y...
Joshua was precise and helpful.
Verified customerThe process was quick and easy. I felt comfortable that I was dealing with an above board business. They tend to communicate almost exclusively with W...
The deal was streit forward. From tshidi mashangoane
Verified customerDealt with a lady by the name of Tshidi. She was great from the onset. Process was done via WhatsApp and her responses were always on time. I apprecia...
Aneese was amazing. He responds in no time and never keeps you waiting. He was willing to go the extra mile for us. I’d recommend Sell Your Damaged Ca...
Everything that was said,happen exactly like that.
Verified customerI dealt with a guy called John. I sold my bakie that was a write off. He got me the best quote possible went extremely fast without a lot of Hassel. ...
I would like to thank Mr. Anees Mayet for his professional manner in which we successfully conducted business. It is a quick and hassle free way to se...
Confirmation Message *Business Name:* Sell Your Damaged Car *Review:* The consultant was as responsive as could be and very helpful, even helping v...
Super easy, Johan explained everything that he needed from me. Collection was on time and very efficient. Payment once confirmed was on time . Thank y...
Very easy and fast,no hassle
Verified customerJohan was very professional and the service was amazing.
Verified customerTshidi Mashangaone she explained everything that I wanted to know about your sell your damaged car and we managed to make a deal that didn't even too...
Johan made the process seamless and easy and conducted the transaction professionally- Thank you! It might be worth considering real-time payments to ...
I dealt with a Gentleman called Cleavon and I am amazed at his service, as a service man myself I could believe his patience when I had to wait for my...
Worked with a buyer called Joshua who was extremely professional and helpful. The process of selling my damaged vehicle was quick and painless. Very h...
Excellent and professional service, within a day after processing documentations the vehicle was collected. The next day, the money was in my bank acc...
Their service was excellent. Abdul did a great job. We are very happy with everything
Verified customerIt was quick and painless, Anees was very professional, great service.
Verified customerAwesome service, reliable, friendly and quick payment
Verified customerFriendly and quick
Verified customerCleavon was a very friendly and expedient consultant. The sale process was very swift and the car was collected the same day. Cleavon was happy to of...
Johan was really professional dealing with me.Always responded either by phone or WhatsApp. To my questions.Thank you Johan for upholding the culture ...
I loaded all the information. Got a quick and professional response. The whole deal was handled in three days.
Verified customerVery helpful and patient people to deal with. They even sent a towing truck to collect our non runner vehicle that they purchased. Was the only compan...
I got prompt and professional service. From initial consultation to final collection and payment.
Verified customerGood day, it was a hassle free transaction with friendly staff who assisted with no effort.
Verified customerAfter completion of information online, the sales consultant was very helpful to kick start the process which lasted only a day and the second one was...
I dealt with Josh and he was very helpful, definitely going the extra mile. He also did a great job keeping me informed every step of the process.
Verified customerI have sent a request to Sell Your Damaged Car and they reply in no time. I was contact by Tshidi.. She was very professional in helping me. I have s...
Tshidi was very helpful and I enjoyed the experience
Verified customerIts easy trustworthy process
Verified customerI was assisted by Cleavan Schubart at Auction Nation to sell my vehicle. Man, what an excellent service and customer experience I got!! Just to name a...
Very quick and very professional.
Verified customerI was assisted by ubdull cool and always willing to assist and helpful.
Verified customerThe sale of my damaged car took about 3 days, and the money was in my account in less than 24hours after the car was taken. I'm happy with the servi...
They so fast and absolutely give you the great feedback of the vehicle ??
Verified customerThe process was smooth and quick. Joshua gave me great service and kept me in the loop throughout. To top it off, funds reflected even sooner than exp...
Ek het my 2011 Kia Cerato met ongeluk skade aan Hulle verkoop. Die span het my die hele tyd op datum gehou van wat gebeur wanneer! Beste diens ooit!
Verified customerI was assisted by the lady Tshidi Mashangaone to sell my Damaged Nissan NP200, the service was excellent, the Agent was friendly,helpful, and fast.. ...
All I can say is Tshidi gave us the best customer experience throughout the entire experience!!!! Both hubby and I got assisted by her with our car.
Verified customerExcellent service from Johan Bouwer. From start to finish kept me up to date regarding the transaction
Verified customerWas very pleased with the service
Verified customerI love the quick service. The payment took a while but I was always assured by Joshua. I can easily recommend your services. Thanks
Verified customerWe recently used their services to get rid of a vehicle with engine faults, the team guided us through the process. I being suspicious of all transact...
Very kind lady who assisted me. Quick, easy to understand and very friendly. Will recommend her to anyone who wants yo sell their damaged cars.
Verified customerThe service I received from sell your damaged car was excellent.I recently sold my vehicle to sell your damaged car thanks to Cleavan for his excelle...
The lady I dealt with, Tshidi, was very patient with me as I had no idea how this process worked. She also answered my messages within a few minutes. ...
Sold a non-runner to SYDC. Was concerned about the 24-48hrs payment delay after they tow the car away but Joshua Murray explained the process and I wa...
I just to thank Auction Nation for the great service they have rendered to me.I have been keeping my damaged car for about a year after tragedy accide...
Very efficient, professional and friendly service
Verified customerI had to get rid of my s**** car .joshua was more than helpfull to help .he made the process easy and smooth no problems or issues . Big shout to josh...
Everything was settled hassle-free and with assistance where needed. Thank you Joshua for excellent service, I will definitely recommend you to my fam...
The entire process from first contact to payment took 5 days. Very efficient.
Verified customerBaie goeie diens ontvang van Alicia, van begin tot einde. Geld oorbetaal soos belowe. Dankie.
Verified customerI was assisted by Tshidi, nice lady and very efficient. We did a great deal
Verified customerI really appreciated how Tshidi Mashangoane used check-ins to keep me up to date on the project of selling. It helped me consider our offer, and I’m e...
I sold my gamaged merc 230d monatic. The process was super and the payment i received in less than 3 days. They are straight forwad and keep their p...
I sold 2 damaged cars to Sell Your Damaged Car in January and March 2023 and received excellent service from Tshidi Mashangoane. She explained the pr...
I was assisted by Johan who was excellent and assisted me very well in service me when I was selling my car
Verified customerMy first dealing with these guys and I was impressed with their service and attitude. They bought my s**** car and paid me as promised and came to col...
I got exceptional service from Tshidi Mashangoane. The damaged car was fetched the same I accepted the offer. Thank you Tshidi
Verified customerThank you, Auction Nation, for handling my sale transaction quickly and professionally. Shout out to Faith Mauchaza for walking me through the whole p...
It has been a pleasure dealing with Tshidi Mashangoane . Very professional , friendly and helpful. Tshidi guided me through the whole process from sta...
I had an old damaged car that I wanted to get rid of. I interacted with Abdala who was quite professional and extremely patient. The quote seemed pret...
I received excellent customer service from Alicia the Sales Consultant. She guided me through the process, provided me with all the requirements and ...
After filling in their online form, I got a response on whatsapp within minutes with a consultant who stuck with me from start to end. Abdul was very ...
The whole experience of selling my car was so easy and efficient. I highly recommend.
Verified customerDealt with Tshidi who was very efficient,prompt to respond to my questions and always courteous.All time frames set were achieved and in some cases so...
Did what they said they would do. Josh was very good. Happy all round.
Verified customerI was not sure if this would work, but Alicia walked me through every step of the way. Alicia made the whole process of agreeing a price, doing the pa...
I dealt with Alicia from Sell your damaged car. What a superstar. From the start to the finish, she was on top of her game. Her requests were clear an...
I've driven my 2005 Porsche Boxster for eight happy years. But about three years ago the second gear wouldn't engage so I changed from 1st to 3rd with...
<div>I had the privilege of dealing with Alicia Coetzer at Auction Nation. What an experience; I am 72 years old and have had he car for 11 years. The...
I contacted them via their website and within shortly thereafter the instructions were sent via Whatsapp. Both vehicles were sorted out quickly and ef...
Shout out to Alicia from Auction Nation for a great service!!!!!!!!!!!!!!
Verified customerExcellent assistance by Alicia.
Verified customer
