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Learn how insurance claims for scrap cars work in South Africa: valuation, salvage options, paperwork (including deregistration and finance) and practical tips.
When repair costs exceed value and the insurer may classify the car as a total loss.
Finance and deregistration affect payouts; lenders often get paid first.
You can retain salvage, accept payout, or sell to a specialist buyer.
If your car is declared a write-off or effectively a scrap vehicle after an accident or severe damage, an insurance claim for scrap cars in South Africa involves valuation, insurer assessment, and transfer or salvage steps. Knowing your options - claim payout, retaining salvage, or selling to a specialist - helps you make the best choice for time and money.
In South Africa a vehicle can be classified as a total loss, written-off or effectively scrap when repair costs exceed a percentage of market value, or when damage makes repair impractical. Insurers use their own criteria and may offer a cash settlement based on market value less excess and any salvage value. If you choose not to keep the salvage, the insurer usually takes ownership and disposes of the vehicle. If you keep the salvage, you may be paid less and must arrange legal ownership transfer and deregistration.
Deciding to repair or to claim and treat the car as scrap depends on repair costs, safety, future reliability and how quickly you need cash or a replacement. For many owners in Johannesburg, Cape Town and Durban the choice also reflects access to repair facilities and transport costs.
| Scenario | When repair makes sense | When selling/claiming is better |
|---|---|---|
| Minor structural damage | Repair cost well under R20,000 and safety unaffected. | If long-term reliability or resale value is severely reduced. |
| Severe frame or flood damage | Rarely; only if sentimental value or specialised restoration planned. | Claim as total loss or sell to specialist; repairs often exceed market value. |
| Mechanical failure in older cars | If repair cost is moderate and vehicle has strong resale value. | If repair costs exceed likely resale value - selling for salvage is efficient. |
| Damage type | Typical impact on insurer valuation |
|---|---|
| Total structural/frame | Often declared a total loss; payout based on pre-accident market value. |
| Flood damage | High impact; many insurers total vehicles with extensive water ingress. |
| Fire damage | Usually total loss; salvage value depends on remaining parts and safety concerns. |
| Mechanical but no structural | Case-by-case; older cars with expensive engine work often made salvage. |
If you want to compare options for non-running vehicles or assess a salvage sale outside the insurer process, see our Sell Non-Running Car page for how specialist buyers value vehicles.
For a broader view of selling damaged vehicles and the kind of paperwork involved, our Sell Damaged Cars guide explains common outcomes and timelines.
Typical steps after a serious loss in South Africa are: notify your insurer promptly, have the vehicle inspected by an approved assessor, receive a settlement offer based on market value less your excess, and decide whether to retain the salvage or transfer it to the insurer. Timelines vary; insurers usually request documentation and an opportunity to inspect before finalising a payout.
If a 2014 hatch had a pre-accident market value of R80,000 and repair estimates exceed R60,000, an insurer may declare a total loss. After deducting your excess and any outstanding finance, the insurer offers a settlement. If you opt to keep salvage, the cash payout is reduced by the vehicle’s salvage value - this is negotiable and depends on parts demand and condition. These figures are illustrative; actual outcomes depend on the insurer, model and condition.
Key documentation includes the vehicle registration papers, proof of identity, the insurer’s settlement offer, and any finance settlement authorisation from the bank. If the vehicle is under finance you must inform the financier; many insurers pay the lender first and release any remainder to the owner. Deregistration and transfer of the salvage title must follow the Road Traffic Act processes - you or the insurer will complete this as part of settlement.
For a clear view of how a buyer handles non-running or salvaged cars after settlement, our About / How it works page describes paperwork assistance, free towing and deregistration support offered by specialist buyers across South Africa.
If the insurer takes the vehicle, they usually sell it through salvage auctions or to specialist dismantlers. If you keep the vehicle and sell it privately to a salvage buyer, you must transfer ownership and deregister the vehicle correctly. Specialist buyers often offer free towing, handle the paperwork and deregistration for you, and can be an option if you prefer a quicker sale rather than a prolonged insurer negotiation. For example, many owners in Cape Town and Durban use nationwide buyers that arrange collection and paperwork to avoid storage fees and towing hassles; see the homepage for service coverage details.
Salvage parts demand and scrap value vary by region and model. Urban centres like Johannesburg often have higher parts demand, while remote areas may see lower salvage prices but still qualify for free nationwide recovery services. Estimated salvage values and insurer offers are influenced by auction demand and part reusability; treat figures as ranges rather than guarantees.
Note: The information above is for general guidance in a South African context. Monetary examples are illustrative and approximate; actual insurer outcomes depend on policy terms, assessor findings and local salvage market conditions. If you need step-by-step help with selling a salvaged or non-running vehicle outside the insurer process, specialist buyers can offer free towing and paperwork assistance to simplify transfer and deregistration.
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Disclaimer: This content is for educational purposes only. Product availability, pricing, and specifications are subject to change. Always verify current details on the retailer's website before making a purchase. We may earn affiliate commissions from qualifying purchases.
Get answers to common questions about Legal And Paperwork
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Not bad
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From the moment I started researching how to sell your damaged car, it seemed like it was going to be a stressful process… Turns out it’s just the opp...
I have received the best service ever From Tshidi Mashangoane . Everything happened as promised. Even the bank Notification
Verified customerJohan Bouwer assisted me with a seamless experience selling an old broken vehicle. I would highly reccomend getting in contact and asking for him if y...
Joshua was precise and helpful.
Verified customerThe process was quick and easy. I felt comfortable that I was dealing with an above board business. They tend to communicate almost exclusively with W...
The deal was streit forward. From tshidi mashangoane
Verified customerDealt with a lady by the name of Tshidi. She was great from the onset. Process was done via WhatsApp and her responses were always on time. I apprecia...
Aneese was amazing. He responds in no time and never keeps you waiting. He was willing to go the extra mile for us. I’d recommend Sell Your Damaged Ca...
Everything that was said,happen exactly like that.
Verified customerI dealt with a guy called John. I sold my bakie that was a write off. He got me the best quote possible went extremely fast without a lot of Hassel. ...
I would like to thank Mr. Anees Mayet for his professional manner in which we successfully conducted business. It is a quick and hassle free way to se...
Confirmation Message *Business Name:* Sell Your Damaged Car *Review:* The consultant was as responsive as could be and very helpful, even helping v...
Super easy, Johan explained everything that he needed from me. Collection was on time and very efficient. Payment once confirmed was on time . Thank y...
Very easy and fast,no hassle
Verified customerJohan was very professional and the service was amazing.
Verified customerTshidi Mashangaone she explained everything that I wanted to know about your sell your damaged car and we managed to make a deal that didn't even too...
Johan made the process seamless and easy and conducted the transaction professionally- Thank you! It might be worth considering real-time payments to ...
I dealt with a Gentleman called Cleavon and I am amazed at his service, as a service man myself I could believe his patience when I had to wait for my...
Worked with a buyer called Joshua who was extremely professional and helpful. The process of selling my damaged vehicle was quick and painless. Very h...
Excellent and professional service, within a day after processing documentations the vehicle was collected. The next day, the money was in my bank acc...
Their service was excellent. Abdul did a great job. We are very happy with everything
Verified customerIt was quick and painless, Anees was very professional, great service.
Verified customerAwesome service, reliable, friendly and quick payment
Verified customerFriendly and quick
Verified customerCleavon was a very friendly and expedient consultant. The sale process was very swift and the car was collected the same day. Cleavon was happy to of...
Johan was really professional dealing with me.Always responded either by phone or WhatsApp. To my questions.Thank you Johan for upholding the culture ...
I loaded all the information. Got a quick and professional response. The whole deal was handled in three days.
Verified customerVery helpful and patient people to deal with. They even sent a towing truck to collect our non runner vehicle that they purchased. Was the only compan...
I got prompt and professional service. From initial consultation to final collection and payment.
Verified customerGood day, it was a hassle free transaction with friendly staff who assisted with no effort.
Verified customerAfter completion of information online, the sales consultant was very helpful to kick start the process which lasted only a day and the second one was...
I dealt with Josh and he was very helpful, definitely going the extra mile. He also did a great job keeping me informed every step of the process.
Verified customerI have sent a request to Sell Your Damaged Car and they reply in no time. I was contact by Tshidi.. She was very professional in helping me. I have s...
Tshidi was very helpful and I enjoyed the experience
Verified customerIts easy trustworthy process
Verified customerI was assisted by Cleavan Schubart at Auction Nation to sell my vehicle. Man, what an excellent service and customer experience I got!! Just to name a...
Very quick and very professional.
Verified customerI was assisted by ubdull cool and always willing to assist and helpful.
Verified customerThe sale of my damaged car took about 3 days, and the money was in my account in less than 24hours after the car was taken. I'm happy with the servi...
They so fast and absolutely give you the great feedback of the vehicle ??
Verified customerThe process was smooth and quick. Joshua gave me great service and kept me in the loop throughout. To top it off, funds reflected even sooner than exp...
Ek het my 2011 Kia Cerato met ongeluk skade aan Hulle verkoop. Die span het my die hele tyd op datum gehou van wat gebeur wanneer! Beste diens ooit!
Verified customerI was assisted by the lady Tshidi Mashangaone to sell my Damaged Nissan NP200, the service was excellent, the Agent was friendly,helpful, and fast.. ...
All I can say is Tshidi gave us the best customer experience throughout the entire experience!!!! Both hubby and I got assisted by her with our car.
Verified customerExcellent service from Johan Bouwer. From start to finish kept me up to date regarding the transaction
Verified customerWas very pleased with the service
Verified customerI love the quick service. The payment took a while but I was always assured by Joshua. I can easily recommend your services. Thanks
Verified customerWe recently used their services to get rid of a vehicle with engine faults, the team guided us through the process. I being suspicious of all transact...
Very kind lady who assisted me. Quick, easy to understand and very friendly. Will recommend her to anyone who wants yo sell their damaged cars.
Verified customerThe service I received from sell your damaged car was excellent.I recently sold my vehicle to sell your damaged car thanks to Cleavan for his excelle...
The lady I dealt with, Tshidi, was very patient with me as I had no idea how this process worked. She also answered my messages within a few minutes. ...
Sold a non-runner to SYDC. Was concerned about the 24-48hrs payment delay after they tow the car away but Joshua Murray explained the process and I wa...
I just to thank Auction Nation for the great service they have rendered to me.I have been keeping my damaged car for about a year after tragedy accide...
Very efficient, professional and friendly service
Verified customerI had to get rid of my s**** car .joshua was more than helpfull to help .he made the process easy and smooth no problems or issues . Big shout to josh...
Everything was settled hassle-free and with assistance where needed. Thank you Joshua for excellent service, I will definitely recommend you to my fam...
The entire process from first contact to payment took 5 days. Very efficient.
Verified customerBaie goeie diens ontvang van Alicia, van begin tot einde. Geld oorbetaal soos belowe. Dankie.
Verified customerI was assisted by Tshidi, nice lady and very efficient. We did a great deal
Verified customerI really appreciated how Tshidi Mashangoane used check-ins to keep me up to date on the project of selling. It helped me consider our offer, and I’m e...
I sold my gamaged merc 230d monatic. The process was super and the payment i received in less than 3 days. They are straight forwad and keep their p...
I sold 2 damaged cars to Sell Your Damaged Car in January and March 2023 and received excellent service from Tshidi Mashangoane. She explained the pr...
I was assisted by Johan who was excellent and assisted me very well in service me when I was selling my car
Verified customerMy first dealing with these guys and I was impressed with their service and attitude. They bought my s**** car and paid me as promised and came to col...
I got exceptional service from Tshidi Mashangoane. The damaged car was fetched the same I accepted the offer. Thank you Tshidi
Verified customerThank you, Auction Nation, for handling my sale transaction quickly and professionally. Shout out to Faith Mauchaza for walking me through the whole p...
It has been a pleasure dealing with Tshidi Mashangoane . Very professional , friendly and helpful. Tshidi guided me through the whole process from sta...
I had an old damaged car that I wanted to get rid of. I interacted with Abdala who was quite professional and extremely patient. The quote seemed pret...
I received excellent customer service from Alicia the Sales Consultant. She guided me through the process, provided me with all the requirements and ...
After filling in their online form, I got a response on whatsapp within minutes with a consultant who stuck with me from start to end. Abdul was very ...
The whole experience of selling my car was so easy and efficient. I highly recommend.
Verified customerDealt with Tshidi who was very efficient,prompt to respond to my questions and always courteous.All time frames set were achieved and in some cases so...
Did what they said they would do. Josh was very good. Happy all round.
Verified customerI was not sure if this would work, but Alicia walked me through every step of the way. Alicia made the whole process of agreeing a price, doing the pa...
I dealt with Alicia from Sell your damaged car. What a superstar. From the start to the finish, she was on top of her game. Her requests were clear an...
I've driven my 2005 Porsche Boxster for eight happy years. But about three years ago the second gear wouldn't engage so I changed from 1st to 3rd with...
<div>I had the privilege of dealing with Alicia Coetzer at Auction Nation. What an experience; I am 72 years old and have had he car for 11 years. The...
I contacted them via their website and within shortly thereafter the instructions were sent via Whatsapp. Both vehicles were sorted out quickly and ef...
Shout out to Alicia from Auction Nation for a great service!!!!!!!!!!!!!!
Verified customerExcellent assistance by Alicia.
Verified customer
